Question 1

What does Paper Street sell first?

Accepted Answer

The three priority products are Virtual Office, Business Address, and Day Pass. Meeting rooms and dedicated desks are available in the same Kisumu CBD hub. Mail scanning, forwarding, and extra meeting hours can be added to a presence plan.

Question 2

Do I need to visit Kisumu to get a virtual office or business address?

Accepted Answer

No. You can request a quote online, complete KYC remotely, and start using the address once your agreement is signed. You may visit the hub anytime during opening hours for collection, meetings, or a day pass.

Question 3

How do I choose between Virtual Office and Business Address?

Accepted Answer

Choose Business Address if you mainly need a registered commercial address for BRS, KRA, and banking, with mail held for collection. Choose Virtual Office if you also want digital mail scans, front-desk greeting for visitors, and monthly meeting room hours. Most growing teams start on Virtual Office.

Question 4

Can I use a day pass without a virtual office?

Accepted Answer

Yes. Day passes are sold on their own. You do not need an address plan to book a half-day or full-day desk.

Question 5

How fast can I get started?

Accepted Answer

Day passes and meeting rooms can be booked for the same or next available slot. Virtual Office and Business Address typically activate within 24 hours after we receive a signed agreement and complete KYC documents.

Question 6

What is included in Virtual Office?

Accepted Answer

A verifiable Kisumu CBD commercial address, digital mail scanning to PDF in your portal, front-desk greeting for announced visitors, document forwarding coordination, and monthly meeting room booking hours. Exact hour allowances are confirmed on your quote.

Question 7

What does Virtual Office cost?

Accepted Answer

KES 8,000 per month on annual billing (KES 96,000 per year, no security deposit under current terms). KES 10,000 per month on monthly billing, plus a one-month deposit (KES 10,000).

Question 8

Can I put the address on my website, invoices, and letterhead?

Accepted Answer

Yes. That is the point of the plan. Use it as your commercial correspondence and registered office address in line with your agreement and Kenyan filing rules.

Question 9

Will someone greet my clients if they visit?

Accepted Answer

Yes, on Virtual Office. Reception greets announced visitors and directs them to a booked meeting room or waiting area. Walk-in guests without a booking may need to wait or reschedule.

Question 10

Can NGOs, consultants, and Nairobi companies use a Kisumu virtual office?

Accepted Answer

Yes. The plan is used for Western Kenya presence, branch representation, and a professional address when your team works remotely.

Question 11

Can I use the address for company registration?

Accepted Answer

Yes. Business Address and Virtual Office both allow use of our Kisumu CBD commercial address as a registered office for government filings, statutory records, and official documents, subject to KYC approval.

Question 12

Does the bank accept this address for KYC?

Accepted Answer

We issue proof-of-address documentation used for corporate banking KYC. Individual banks still apply their own checks. Most clients use the address successfully for KRA, eCitizen BRS, and bank onboarding.

Question 13

What does Business Address cost?

Accepted Answer

KES 3,500 per month on annual billing (KES 42,000 per year). KES 5,000 per month on monthly billing, plus a two-month deposit (KES 10,000).

Question 14

Is mail scanned on Business Address?

Accepted Answer

Standard Business Address receives and holds mail for collection. Digital PDF scanning is included on Virtual Office, or can be added. Physical courier forwarding is an add-on on both plans.

Question 15

Can sole proprietors and freelancers use Business Address?

Accepted Answer

Yes, if you need a commercial address on proposals, a website, or registrations. We still require valid ID and standard KYC for the authorised account holder.

Question 16

How do day passes work?

Accepted Answer

Book a half-day (4 hours, KES 1,000) or full-day (KES 1,500) open desk. Check in at reception, connect to Wi-Fi, and work from an ergonomic workstation. A monthly flex pass covers 10 working days for KES 14,000.

Question 17

What is included with a day pass?

Accepted Answer

An open-plan workstation, dual-carrier fibre Wi-Fi, automatic generator backup, reception check-in, and access to shared amenities such as power outlets. Meeting rooms are booked separately unless your pass bundle says otherwise.

Question 18

Do I need to book in advance?

Accepted Answer

Advance booking is recommended, especially midweek. Walk-ins are accepted when desks are free. Peak days can sell out.

Question 19

What are the hub hours for day passes?

Accepted Answer

The Kisumu hub is open Monday to Saturday, 8:00 AM to 6:00 PM EAT. Confirm public-holiday hours with reception before you travel.

Question 20

Can I leave equipment overnight on a day pass?

Accepted Answer

No. Day-pass desks are not reserved overnight. If you need to leave monitors and drawers in place, look at Dedicated Desk.

Question 21

Is meeting room access included in packages?

Accepted Answer

Virtual Office and Dedicated Desk include monthly meeting room hours. Business Address and Day Pass clients book rooms by the hour (KES 2,000), half-day (KES 7,000), or full day (KES 12,000).

Question 22

What is in the meeting room?

Accepted Answer

A private boardroom for about 6 to 12 people, 4K display with HDMI and wireless casting, conference speakerphone, magnetic whiteboard, and reception greeting for your guests.

Question 23

What is a dedicated desk?

Accepted Answer

A permanently assigned workstation so you can leave monitors in place, with lockable storage, commercial business address and mail handling, monthly meeting room credits, generator backup, and an Ethernet port. Annual from KES 18,000 per month; monthly KES 20,000 plus a one-month deposit.

Question 24

Can I book a room if I am not on a monthly plan?

Accepted Answer

Yes. Meeting rooms are available to day-pass users and external clients subject to availability.

Question 25

How does mail handling work?

Accepted Answer

Reception signs for mail addressed to your company at our commercial address, logs it, and stores it securely. Business Address holds it for pickup. Virtual Office also scans letters to searchable PDFs in your portal. You can add physical forwarding by courier.

Question 26

Do you accept parcels and courier deliveries?

Accepted Answer

Yes, during opening hours, within reasonable size and security limits. High-value or oversized freight may need prior arrangement. We are not a public post-restante for personal shopping parcels unrelated to your registered company.

Question 27

Who can collect my mail?

Accepted Answer

The authorised account manager named on your agreement, or a person you nominate in writing with valid ID. Reception will not release mail to unnamed third parties.

Question 28

How soon are scans uploaded?

Accepted Answer

On Virtual Office, incoming letters are typically logged and scanned on the same business day they arrive, then sent to your portal or nominated email.

Question 29

What do I pay on monthly billing?

Accepted Answer

You pay the first month plus the stated security deposit. Virtual Office: KES 10,000 + KES 10,000 deposit. Business Address: KES 5,000 + KES 10,000 deposit (two months). Dedicated Desk: KES 20,000 + one-month deposit. Day passes and meeting rooms are prepaid per booking.

Question 30

How does annual billing work?

Accepted Answer

You pay 12 months upfront at the lower monthly rate. Under current terms, annual Virtual Office, Business Address, and Dedicated Desk plans do not carry a security deposit. This is the better rate if you are sure you will use the address for a year.

Question 31

Are there setup fees?

Accepted Answer

There is no separate setup fee on published plans. Activation still requires a signed agreement and KYC. Deposits on monthly plans are not setup fees; they are refundable after a clean exit.

Question 32

When is the deposit refunded?

Accepted Answer

Security deposits on monthly plans are held and refunded within 30 days of completing your term, less any unpaid fees or documented damage, as set out in the master terms.

Question 33

Do I have to sign a long-term lease?

Accepted Answer

No. Presence plans are membership agreements billed monthly or annually. Day passes and rooms are pay-as-you-go. You are not taking a conventional office lease.

Question 34

How do I cancel?

Accepted Answer

Follow the notice periods in your agreement and the master terms. Annual plans are prepaid for the term. Daily bookings follow the daily booking terms and refund policy.

Question 35

Which payment methods do you accept?

Accepted Answer

We accept the methods shown at checkout and on invoices (typically mobile money and bank transfer for Kenya). Confirm the options on your quote or booking screen.

Question 36

What documents are required?

Accepted Answer

Registered companies: certificate of incorporation or registration, company documents, valid ID or passport for at least two directors (or the sole director), company contact details, and details of the authorised account manager. Individuals and sole traders: valid ID or passport and contact details. We may request additional KYC if required by law or banking partners.

Question 37

Why do you need KYC?

Accepted Answer

A commercial registered address cannot be issued anonymously. KYC protects you, other members, and Paper Street against misuse of the address for fraud or unregistered activity.

Question 38

Can you refuse an application?

Accepted Answer

Yes. We may decline or terminate service if KYC is incomplete, the intended use breaches our terms, or the activity is not appropriate for a shared commercial hub.

Question 39

Where is the live hub?

Accepted Answer

Kisumu Central Business District, Kenya, with a commercial presence on Oginga Odinga Street. Use the Locations page for the published address and directions. Reception is open Monday to Saturday, 8:00 AM to 6:00 PM EAT.

Question 40

Can I tour the space?

Accepted Answer

Yes. Walk in during opening hours or book a short visit via Contact. Tours cover desks, the boardroom, and how mail is logged.

Question 41

What about Nairobi, Mombasa, Nakuru, and Eldoret?

Accepted Answer

Those cities are on the expansion waitlist. Join the waitlist on the Locations page. You will be notified when a hub opens; they are not live inventory today.

Question 42

Is parking available?

Accepted Answer

CBD parking is typically on-street or in nearby public lots. Confirm current guidance with reception when you book a meeting or day pass.

Question 43

What is the client portal for?

Accepted Answer

Logged-in clients can view invoices, bookings, passes, profile details, and (on Virtual Office) mail scans. Use Log in in the header once your account is activated.

Question 44

I cannot log in. What should I do?

Accepted Answer

Use the portal login help or Contact. New address clients receive access after KYC and the first invoice are processed — not at the quote-request stage.

Questions about virtual office, address, and day pass.

Getting started

Virtual Office

Business Address

Day Pass

Meeting rooms & dedicated desks

Mail & reception

Billing, deposits & cancellation

Documents & compliance

Kisumu hub & other cities

Client portal

Establish your business presence today.

Questions about virtual office, address, and day pass.

Getting started

What does Paper Street sell first?+−

Do I need to visit Kisumu to get a virtual office or business address?+−

How do I choose between Virtual Office and Business Address?+−

Can I use a day pass without a virtual office?+−

How fast can I get started?+−

Virtual Office

What is included in Virtual Office?+−

What does Virtual Office cost?+−

Can I put the address on my website, invoices, and letterhead?+−

Will someone greet my clients if they visit?+−

Can NGOs, consultants, and Nairobi companies use a Kisumu virtual office?+−

Business Address

Can I use the address for company registration?+−

Does the bank accept this address for KYC?+−

What does Business Address cost?+−

Is mail scanned on Business Address?+−

Can sole proprietors and freelancers use Business Address?+−

Day Pass

How do day passes work?+−

What is included with a day pass?+−

Do I need to book in advance?+−

What are the hub hours for day passes?+−

Can I leave equipment overnight on a day pass?+−

Meeting rooms & dedicated desks

Is meeting room access included in packages?+−

What is in the meeting room?+−

What is a dedicated desk?+−

Can I book a room if I am not on a monthly plan?+−

Mail & reception

How does mail handling work?+−

Do you accept parcels and courier deliveries?+−

Who can collect my mail?+−

How soon are scans uploaded?+−

Billing, deposits & cancellation

What do I pay on monthly billing?+−

How does annual billing work?+−

Are there setup fees?+−

When is the deposit refunded?+−

Do I have to sign a long-term lease?+−

How do I cancel?+−

Which payment methods do you accept?+−

Documents & compliance

What documents are required?+−

Why do you need KYC?+−

Can you refuse an application?+−

Kisumu hub & other cities

Where is the live hub?+−

Can I tour the space?+−

What about Nairobi, Mombasa, Nakuru, and Eldoret?+−

Is parking available?+−

Client portal

What is the client portal for?+−

I cannot log in. What should I do?+−

Establish your business presence today.